Support
One address for every project.
Questions about a product, a charge, or a refund all go to the same place, and reach Ebbline LLC directly.
Contact
Email is the only support channel. There is no contact form on this site, so nothing you send is stored or processed here — your message goes straight to our inbox.
What to include
Any question
The project name
Ebbline operates more than one product, so naming the project gets your message to the right place faster.
Billing
Date and amount
For a question about a charge, include the date, the amount, and the last four digits of the card. Never send a full card number by email.
A problem
What you expected
What you did, what happened, and what you expected instead. A screenshot helps if something looks wrong on screen.
Recognising a charge
Charges from Ebbline projects appear on card and bank statements asEBBLINE — the operating company's name, not the name of the individual product you used. If a statement line looks unfamiliar, email us with the date and amount and we will identify it.
Refunds and cancellations are handled under ourRefund and Cancellation Policy, and by the terms of the project the purchase was made through.
Project sites
Some questions are answered faster on the project's own site, where its documentation and terms live.
- Now We Plannowweplan.com